Docs / Help
How can we help?
Start with the answers below. If you'd rather see Zupli set up on a store like yours, book a walkthrough and we'll go through it with you.
Book a walkthrough
A call with the team to set up your first campaign and answer questions.
Pick a timeEmail support
Write to support@optimaio.com. Paid plans include priority email support.
Send an emailSend a message
Tell us your store and what you're trying to do, and we'll come back to you.
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Guides
Setup guides
Questions
Common questions
Do I need to write code to use Zupli?
No. Zupli replaces your cart with a customisable cart drawer and every campaign is set up without code. Custom CSS and JavaScript are there on paid plans for teams that want to go further.
Are free gifts real products?
Yes. Gift campaigns use your real inventory instead of zero-value products, and gifts are added and removed automatically as the cart meets or drops below the campaign conditions.
Can shoppers pick their own gift?
Yes. You can offer a choice of gifts inside the cart, and the eligibility rules you set still apply to whichever one the shopper picks.
Is there a free plan?
Yes, free forever. It includes cart theming, a floating cart button, an in-cart discount box, an in-cart terms check box and the customisable cart drawer.