FAQ
Frequently asked questions
Everything merchants usually ask before and after installing Zupli. Can't find your answer? Email us or book a walkthrough.
01 · Topic
Getting started
Do I need to write code to use Zupli?
No. Zupli replaces your cart with a customisable cart drawer and every campaign is set up without code. Custom CSS and JavaScript are there on paid plans for teams that want to go further.
Who builds Zupli?
Zupli is built by Optimaio, a Shopify agency that builds stores and apps and runs conversion rate optimisation for D2C brands.
02 · Topic
Features
Are free gifts real products?
Yes. Gift campaigns use your real inventory instead of zero-value products, and gifts are added and removed automatically as the cart meets or drops below the campaign conditions.
Can shoppers pick their own gift?
Yes. You can offer a choice of gifts inside the cart, and the eligibility rules you set still apply to whichever one the shopper picks.
Will the cart match my store?
Choose from pre-built themes, change the cart text, adjust colours and gradients, and add custom CSS or JavaScript when you need full control.
What can cart goals unlock?
Free shipping, discounts and gifts. The goal bar shows each milestone inside the cart, so shoppers can see what unlocks next as their cart changes.
Can I recommend products inside the cart?
Yes. Show frequently bought together items and related recommendations in the drawer, each with a one-click add to cart.
Can I show countdown timers and announcements?
Yes. Add announcement bars and countdown timers to the cart for campaigns, launches and limited-time offers.
03 · Topic
Plans and billing
Is there a free plan?
Yes, free forever. It includes cart theming, a floating cart button, an in-cart discount box, an in-cart terms check box and the customisable cart drawer.
How do the paid plans differ?
Only by how many orders your store takes each month. Starter, Grow, Premium and Enterprise all include upsells, progress bar rewards, recommendations, countdown timers, gift campaigns, tiered rewards, unlimited campaigns, custom CSS and JS, and priority email support.
Can I try a paid plan first?
Yes. Paid plans come with a 14-day free trial, so you can run real campaigns before you are billed.
Which paid plan should I choose?
The one that matches how many orders your store takes each month: Starter for up to 100, Grow for 101 to 500, Premium for 501 to 1,000 and Enterprise for 1,001 and up. Every paid plan has the same features.
How am I billed?
Through Shopify, on your store's regular Shopify bill, in US dollars. We never see or store your card details.
04 · Topic
Support and data
How do I get help?
Email support@optimaio.com, send a message through the contact page, or book a walkthrough call with the team. Paid plans include priority email support.
What happens to my data if I uninstall Zupli?
After you uninstall, Shopify asks us to delete your store's data, and we delete it within 30 days of that request. You can also email us to have it deleted sooner.